FAQ
MontessoriKiwi Help Centre
Frequently Asked Questions
Not sure which resource to choose, how downloads work, or what happens after you buy? Start here. I’ve kept the answers simple so you can spend less time troubleshooting and more time teaching.
Need help choosing?
You don’t need to browse the whole shop.
If you know the subject but are unsure which resource fits, use one of these short guides.
Maths
Choose by stage and need: early number, place value, fractions, elementary or upper elementary.
Find the right maths resource →Literacy
Work out whether the child needs reading support, phonics, grammar, writing or broader language work.
Find the right literacy resource →Cosmic Education
Choose between Great Lessons, Earth history, Fundamental Needs and broader Cosmic work.
Find the right Cosmic resource →Bundles
Decide whether you need one focused bundle or a larger long-term resource library.
Find the right bundle →Best Sellers
Already know roughly what you need? Start with the resources other customers choose most often.
Browse Best Sellers →Try a Free Resource
New to MontessoriKiwi? Try one useful resource before deciding what to buy.
Browse free resources →Before you buy
Choosing and understanding your resource
Are MontessoriKiwi resources physical products?
No. MontessoriKiwi teaching resources are digital downloads unless a product page specifically says otherwise.
You will not receive a printed resource in the post. After purchasing, you download the files and print the pages you need.
What ages are the resources designed for?
MontessoriKiwi resources cover approximately ages 3–12, with a particularly large range for Montessori elementary learners.
Age ranges are a guide rather than a rule. Montessori follows the child, so the best resource depends on the learner’s current understanding and experience rather than their birthday alone.
You can also browse by age: ages 3–6, ages 6–12 and ages 9–12.
Do I need to be a Montessori teacher to use these resources?
No. Montessori-trained teachers use the resources, but they are also used by homeschoolers, mainstream teachers, tutors and families.
Some products are designed specifically as follow-up to Montessori presentations or materials, so always read the individual product description to check whether prior Montessori knowledge or particular materials are useful.
Are the bundles complete curricula?
Usually, no. A MontessoriKiwi bundle is best thought of as a resource library, not a week-by-week scripted curriculum.
You choose the activities that match the child’s current lesson, interest or learning need. You do not need to print or complete everything.
If you are unsure which bundle suits you, use the bundle chooser here.
Should I buy a bundle or just one resource?
Buy one resource if you have one clear need right now.
A bundle makes more sense when you regularly need related work across a subject, several levels or several children.
Bigger is not automatically better. I would rather you buy the smaller resource that solves your problem than purchase a large library you do not need.
Can I use these resources in a homeschool?
Yes. One purchase may be used within one homeschool family.
The resources can be selected flexibly according to each child’s level rather than treated as a checklist that every child must complete.
Can I use these resources in my classroom?
Yes. A standard purchase may be used within one classroom.
If several classrooms or teachers will use the same resource, additional licences are required.
After purchase
Downloads, files and printing
How do I receive my files?
After your order is completed, download information is sent to the email address used for your purchase.
If you cannot find it, check your spam, junk and promotions folders and search your email for MontessoriKiwi or the product name.
If it is still missing, contact me with your order number or purchase email and I can help locate the order.
I received my order but the file does not look right on screen. What should I do?
First, download the file fully to your device rather than viewing it only through your web browser’s preview window.
PDF previews inside browsers can sometimes display fonts, layers or formatting differently from the downloaded file.
If the downloaded file still appears damaged or incomplete, contact me here.
What is a ZIP file?
A ZIP file is simply a compressed folder containing several files. Larger bundles may use ZIP folders so multiple resources can be downloaded together.
On most computers, open the ZIP file and choose Extract or Extract All. On a Mac, double-clicking the ZIP normally extracts it automatically.
If a very large bundle is difficult to manage on a phone or tablet, downloading and organising the files on a computer is usually easier.
Do I have to download an entire large bundle at once?
Not necessarily. Some larger libraries are organised so you can access the subject areas or files you need rather than using everything immediately.
This is often the easiest way to use a large bundle: choose the resource you need now and leave the rest in your library for later.
Are the files editable?
Most MontessoriKiwi resources are ready-to-print PDF files and are not editable.
If a product includes an editable file, that will be stated in the individual product description.
Can I print only some pages?
Yes. You do not need to print an entire resource or bundle. Select the specific pages or activities that meet your current teaching need.
This is especially useful with large bundles, which are intended to function as libraries you return to over time.
Using your resources
Licences and sharing
Can I share the files with another teacher?
One purchase provides one licence for one classroom or one homeschool family.
Please do not email the files to another teacher, upload them to a shared drive, or make digital or printed copies for another classroom unless additional licences have been purchased.
Can my whole school use one purchase?
Not under a single standard licence.
Each classroom or teacher using the resource needs the appropriate licence. If you need several licences, purchase enough copies to cover the classrooms or users who will benefit from the resource.
Can I upload the files to Google Drive or another shared platform?
You may store your own purchased files privately for your own licensed use, but they must not be placed somewhere that allows unlicensed teachers, families or members of the public to access them.
Please do not upload purchased resources to public websites, blogs or publicly accessible/shared resource folders.
Can I resell or modify MontessoriKiwi resources?
No. The resources remain MontessoriKiwi intellectual property.
They may not be resold, claimed as your own or used for commercial redistribution. Some files are also secured because they contain licensed artwork.
Refunds & problems
What if something goes wrong?
Because digital files are delivered immediately and cannot be physically returned, purchases are generally final.
However, I understand that genuine problems can happen.
You may be eligible for help or a refund in limited circumstances, including a damaged or incomplete resource file, a product that was materially misrepresented, an undisclosed technical limitation, or a duplicate purchase.
I accidentally bought the same resource twice. What should I do?
Contact me with the order details.
Duplicate purchases are one of the situations covered by the current refund policy, subject to the policy conditions.
The file is damaged, missing pages or not what the description promised.
Please contact me with your order number and explain what has gone wrong.
Damaged or incomplete files and material differences between the listing and the resource may qualify for a remedy under the refund policy.
I changed my mind after downloading the resource. Can I get a refund?
Change-of-mind refunds are generally not available for digital products because access is provided immediately and the file cannot be returned.
If there is an actual problem with the resource, please contact me rather than assuming nothing can be done.
Where can I read the full refund policy?
You can read the current policy here: MontessoriKiwi Refund Policy.
About MontessoriKiwi
Who creates the resources?
MontessoriKiwi resources are created by Lisa, a Montessori-trained and New Zealand registered teacher, former homeschooler and founder of a Montessori primary school.
I have more than 20 years of teaching experience and more than 11 years creating educational resources for classrooms, homeschoolers, mixed-age environments and diverse learners.
Still stuck?
Ask me.
If your question is about an order, include your order number or the email address used for the purchase so I can help more quickly.